KI
KIA
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Been waiting two and a half hours for a…
Been waiting two and a half hours for a diagnostics test after a malfunction light appeared on my Kia hybrid dashboard. Booked a slot fir a review. No one Has bothered to come and provide updates. After an hour and a half I asked for an update and told it would be about another 15/20 mins. Still waiting in Braintree. I complained again and had waited 3 hours in total. The car needed a new part and the service manager went out of his way to get the part (difficult during Covid-19) and phoned me as soon as it arrived, book me in before I had to travel some distance to get it fixed and updated me whilst I waited! Much improved service. They obviously listened.