AF
Affinity Water
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Query bill receipt + order water meter
The purpose of the phone call was to query a bill receipt, but more importantly to order the installation of a water meter. It took several times longer than necessary because as a British-born customer I could not understand the strong Asian accent of the Affinity operative. Questions had to be repeated 3 or so times with requests that answers be repeated constantly in order to complete the conversation. Affinity is not alone in appearing to use overseas call centres, but it becomes embarrassing for both customer and operative.