Hotter Shoes
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Unreasonable return costs - they are possibly breaking the law
I am disgusted that I was charged over £7 to return boots that had 2 faulty zips. I clearly stated the faults on the return slip. I have 3 other pairs of hotter shoes and boots bought over the last 3 years. They are lovely and had no faults and I really appreciate the choice of widths. BUT I won't be buying any more shoes or boots from Hotter. It is such bad practice and very poor customer service even to charge for returns and even worse to charge for the return of faulty items. I also think charging for the return of faulty items breaks the law . Under the Consumer Rights Act, if an item is faulty, you are entitled to a full refund, repair, or replacement, and the seller must cover the cost of returning the item returns. You cannot get out of this by claiming your returns charges are clearly stated on your website like you do in reply to other reviewers below