Paw Prints Pet Stores UK
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Dangerous dog toys.
If I could give 0 stars I would. I have given you a month to make this right and you have done nothing. On August 20th 2025 I bought a rope balloon toy from you as a silly present for my 1yr old cockapoo. Within 20 minutes of giving the toy to him, under my supervision, I had to remove it. Water soluable glue has been used to stick parts of the toy on, including a pompom and two small pieces of felt, one of which my dog swallowed before I could even realise and luckily didn't cause any problems. I returned this the next day to the Leeds shop to a lovely lady who understood my distress but had to get a manager to authorise a refund/exchange/anything other than selling stuff essentially. The manager 'Jen' told her nothing could be done as it was 'a delicate dog toy' and I should know better. It has a tug rope on it? When I argued this point further I overheard Jen on the phone say 'I don't have time for this'. Excellent customer service if I've ever heard it. I was refused anything and told I needed to come back the next day when a manager was in. So I went back the next day to speak to them again and the manager again tried to fob me off with 'delicate dog toy' 'you need to watch your dog with it' 'dog toys usually don't last'. But they do usually last more than 20 minutes without falling apart because they're not fit for purpose don't they? After having to explain what PawPrints own website says about faulty items and contacting the manufacturer (Which Jen told me to do myself) Jen reluctantly agreed to take the toy and my details and refer the issue to the manufacturer. I don't believe she has done this and I will NOT be wasting my money here again. Shocking customer service, managers don't even know their own policies and wasted 2 days worth of my time. As I explained at the time it wasn't about the refund. It was about the unsafe toy they are marketing for dogs which under less supervision could cause choking or internal damage which Pawprints clearly don't care about. I would upload the photos but have been blocked from doing so so they will be on your Facebook page.