Yogi Footwear
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I bought a pair of Yogi Rufus negative…
I bought a pair of Yogi Rufus negative heel shoes at the start of this year. Absolutely love the shoes, they are very comfortable, look great etc. However when I spoke with customer services about how after a short period of time the patina/ colour of the shoe was starting to discolour, I was left rather disappointed. The person I spoke to about it was helpful I suppose in that they provided an answer to the reason for the discolouration but not much else other than it wasn’t their fault and that shoe care advice was on the website. When you spend £100+ on a pair of shoes and something goes wrong then there is kind of an expectation that you get an exceptional kind of customer care as a result. Granted it appears that I used the wrong kind of polish but still the experience left an impression on me that they didn’t care a hoot. Added to that was the fact that this model has been discontinued without any kind of explanation means that I will certainly think twice about purchasing another pair in the future. As I said the shoes are lovely shame about the rest