BetterMe: Mental Health
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STOP taking money of my count!!!
At the end of 2024, I noticed that BetterMe had withdrawn a total of €490 from my account over the course of the year, after I paid for a single trial session in January 2024 of my own accord. That same day, BetterMe also withdrew a larger amount from my account for a so-called coach, who never contacted me, but whom I ended up paying for throughout the entire year. The trial session also turned into a fixed subscription with a coach, supposedly because I clicked on an email that automatically landed in my spam folder???? However, I did not receive any reminders over the course of the year, yet approximately €120 was withdrawn from my account every three months. After filing a complaint with BetterMe, they refunded €180 out of the €490 as a gesture. Now, today, another amount has been withdrawn from my account, even though they informed me last week that our "contract/subscription" had been canceled??? Can you explain how this is happening again? What needs to happen is that the full amount you have withdrawn from my account without my consent must be refunded, and no further withdrawals should be made. Last week, you told me that this site has nothing to do with fraud, but can you explain to me how it is that you are crediting my account again???