Now Test
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Rated 1 star because the system does…
Rated 1 star because the system does not allow '0' stars. Horrific service. Scammers taking advantage of the misery of international travel during this pandemic. Nowtest should be ashamed of themselves but I guess they are high fiving and slapping each others' backs. How did they get approval from the government? Albeit, my Day 2 test kit was waiting for me when I arrived at home in the UK. I did the test and sent it back and have heard nothing since. Today is Day 9 and still nothing. The phone number which the UK Gov't Covid Team gave me (020 3488 7870) does not work. Emails have not been responded to. If you paid by Credit Card, ask your card company to refund your payment. I have printed this thread of complaints as evidence. Update: I had ordered a Day 2 and Day 8 test (£169) to comply with UK law before traveling from Calais to Dover. I wanted to also take a Day 5 test to release me from isolating. I had to arrange a day 5 and day 8 tests with another firm. My credit card company agreed a chargeback to my account. I have updated this review because NowTest are challenging whether or not this is a genuine experience. I have supplied Trustpilot with copies of my emails and details of attempted phone calls that were never answered. Eventually NowTest provided an email address as refunds are being dealt with by their Refund Manager. (refunds@.......) Surely the appointment of a Refunds Manager suggests that they have issues providing their service.