Yuno Energy
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Still Waiting for Refund
Joined Yuno. Realized their service did not fit my needs & decided to move to a different provider. A customer support person reached out over the phone to collect info on why I had decided to leave & I provided my feedback. While they were very quick on getting my feedback, they were not as prompt to refund the amount I paid in advance. I switched provider on the 25th of September & I am still waiting for Yuno's refund. I've reached out to support multiple times without success. Just a few examples of answers I've received: your case has been escalated & you need to wait about 20 days (more than 20 days have passed); the agent in charge of your case is off today, I'll check with my manager & reach out to you over email (never received any email). I can't describe how disappointed I am. I'll keep trying with customer support until I get a refund. But given this negative experience I would not recommend their service.