Princess Cruises
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Scammer! Please train your employees
hello, I’m hoping someone could address this issues. I’ve booked cruise to Alaska. And before I booked the ticket I asked your customer service if I can go without passport ,it’s expired, from Seattle, and back to Seattle, the customer service told me yes. And I also read online in your website that this is a “closed loop” and I can travel with my ID. Couple days before the departure I also called and asked for help with check in, I can’t do it on my own since my passport is expired and the app asking me to upload passport, so I call customer service again, and the person “helped “me check in. On the date of the departure at the gate I was told I can’t go, I need to have my passport! This is irresponsible. And you refused to refund or provide future credits . Your employee is not acknowledged with that they’re telling the consumer. And the consumer is responsible for their fault. Why would a big company like you to be like a scammer, telling me I can, and I booked the tickets, and helped me check in , but the result is I can’t . Or at least tell me that I can bring other supportive document! We had to carried all winter clothes and ended up change ALL plans, and flew to Hawaii for the vacation. This needs to be addressed. Thank you!--