Morgan David

Oct 8, 2021

Falling standards, bad delivery, going elsewhere next time

I have been a Log-delivery customer for several years because they supply good locally sourced logs in a convenient package. However, their most recent delivery was bad. They proposed a delivery date that wasn't one of the three I chose and this was at less than a days notice. I was travelling and saw the e-mail too late to respond - I ignored it assuming no answer meant 'no'. Instead, they delivered it anyway and as we were away they left our 1.3m3 order right in front of our garage blocking both doors. There was loads of space where they could have left it including under cover. What if we had needed a car for an emergency? To make matters worse the following day we had an inch of rain. When I got home and stacked them the logs were soaked right the way down to the bottom of the bag. They are still too wet to burn a week later! Good though the product normally was I can't go back to them again after service like this. They couldn't even reply to my complaint so I suppose they don't really care anyway.