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Midwest homeowner

Midwest homeowner

Member since Invalid Date
2
Reviews
1.0
1 out of 5 stars
Average rating

Reviews by Midwest homeowner

Southwest Airlines logo

Southwest Airlines

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1 out of 5 stars
Jan 16, 2025

Southwest needs to allow families to book using points together!

It is ridiculous that Southwest allows a family of four to earn points together when they fly, but then they can’t book together when using the points and requires each family member including kids to book their own flight separately. Seems like Southwest really needs to improve their policies and let a family with kids combine their points to book together on one account! Seems silly to make four family members all login separately to try to get flights. The points are becoming worthless. Then, the kids each have separate flights not connected to the parents app and it becomes a problem. Hopefully Southwest sees this and fixes the issue to become more family, friendly!

Marriott Vacation Club logo

Marriott Vacation Club

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1 out of 5 stars
Jan 17, 2023

Marriott Customer Service rarely is reachable - Website Often Down - Phone Hold Times beyond 1 Hour

I unfortunately still have a Marriott Vacation Club timeshare and I'm trying to reach them today to make a future reservation. I'm calling during normal business hours on a Tuesday at 2:30 p.m. Their automated voicemail answers with "Our hold times are currently over 1 hour and we cannot take any more calls at this time." So, I went to their website to try to make progress. Their website crashes with error messages before I can make a reservation. So, I tried their online chat feature. It at first said that I was #14 in line but it crashed and locked up before I was ever helped. Marriott Vacation Club takes the money for the points/weeks/timeshare/vacation club but their service after that is terrible. I could not recommend to anyone to buy from Marriott Vacation Club at this time. I so badly want my current timeshare with them to have value but it just doesn't if I can't even reach a human there for help during normal business hours. Once again, when I go to the regular Marriott.com, they will gladly rent me the week I already paid for at a huge daily hotel fee. So, how is this even legal?