Airport Van Rental
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We rented a van from them through…
We rented a van from them through Expedia.com several months ago. When we showed up to get the van after waiting 30 minutes for a shuttle, they hit us with a bait and switch tactic. They said Expedia does not set their rates they do, and that they are tired of Expedia renting the vans for so cheap. They refused to honor the Expedia reservation which we paid for up front when we made the reservation, they then charged us an additional $700 to rent the van. We were stranded, so we needed a van. The van was mediocre in quality. We paid for unlimited mileage which we were told at check out was actually limited. Now, here it is several months later and they charged my VISA card for additional money without even a phone call or request for authorization. When I called them, nobody could give me an answer as to what the new charge was for, but they did tell me that another charge was going to take place in the same amount. I informed them that they were wrong to do this. The person I spoke with agreed, and apologized for the trouble, but could not give me any answers or reverse the charges. All they could do was give me a phone number and email to contact someone else. My response from them was, "Sorry, that is not my department.You need to contact someone else." So, I decided to call my bank a placed a stop payment on them and the bank reversed the unauthorized charges. Never again.....never....again.