The Original MakeUp Eraser
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TERRIBLE CUSTOMER SERVICE - BORDERLINE SCAM COMPANY
This company has no customer service team and fakes that their orders are delivered when they are not. Two times in a row I placed an order with Makeup Eraser. On both occasions, my order said that it was delivered, but I never received it. These incidents happened about a year apart from each other and at different addresses. In both cases, I was home at the time of the "delivery". The packages never arrived. I immediately tried contacting customer service for help. To my surprise, this company has no customer service phone number. Right away, I knew this would be an issue because I needed this problem resolved quickly. Both of these missing packages contained gifts for upcoming events, so time was of the essence. In the first case, I did receive a replacement product, but it arrived nearly 3 weeks after I placed the original order, and I had to buy a different gift for that event. A year later, my bitterness had faded and I thought I'd give Makeup Eraser another try as I needed another gift for an event. This time, the same exact thing happened to me again. Package marked as delivered but it never shows up. Again, I email customer service. They take more than a week to get back to me and claim that 2 out of my 3 emails "went to their junk folder". From there, it has consistently taken more than 2 days for them to write back to my emails. Now, it has been nearly 2 weeks of back and forth with these emails and I still haven't gotten a replacement product or a refund. Again, this item was a gift for an event, and again, I will be forced to buy something else, spending double the money. Long story short, I'm NEVER buying from them again. I strongly encourage anyone reading this to do the same.