Energy Ombudsman
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Ineffective and Time Consuming
Used the service to raise a complaint against a broker. The process is time-consuming, but after being left out of pocket by over £20k in one year, it seemed the best course of action: the broker had only offered compensation of £1,362.48. After a lengthy process, the complaint was upheld by the Energy Ombudsman on all three counts. The outcome? A 'sorry' letter from the broker and a compensation payment of £227.08. Perhaps the (very short) letter of apology was worth £1,135.40? I think not. How that is a helpful or a meaningful solution I'm not sure. Aside from leaving a very bitter taste, this process has demonstrated to me that the energy sector lacks regulation and that the Energy Ombudsman is working to protect those working in the industry, and not end consumers. The maximum compensation they have at their disposal? £10k, so they told me, so I remain curious how £227.08 was the figure arrived at. And the case handler hasn't had the courtesy to return my call querying the outcome.