Princess Cruises
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Never use Princess Cruises
While on a Mediterranean cruise on Enchanted Princess in May 2023, we decided to book our next cruise to the Panama Canal next year. We visited the future cruise dept and paid a $200 deposit. On June 27th 2023 I decided to pay the balance and check the shore excursions and noticed they require the Yellow Fever vaccine for Panama. Our doctor doesn’t recommend that vaccine because we are over 60 and side effects can be fatal. I called Princess customer service that same day and canceled the cruise and requested a refund. I was told by a rep in the Philippines that I was going to receive the $200 refund within 15 business days. I called them back on July 26th 2023 because I haven’t received the deposit and was told, they were not going to refund the $200 dollar deposit because it will be used for future cruises. I told them I wanted the refund and if I travel next year I will pay the entire amount. Princess cruises ever mentioned, we needed the Yellow Fever vaccine at the time of booking and they took the $$ 200 dollars from my account right away, not in the future cruise. They only care about their money up front not their passengers’ health.