NU
Nuffield Health
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Medically great, administration poot
Medical treatment was very good and the medical staff gave good support and communication. Admin is not up to a standard that would be acceptable from any business, in particular: I am angry that I was only told the full cost of my treatment at a late stage, in the admisson letter. I was incorrectly told that I needed a GP referral letter. Waste of my time and GP time. I was initially offered an assessment with a consultant who no longer carries out the necessary procedure. Fortunately, I knew this so asked to see a different consultant to avoid wasting 1/2 day on a visit to your hospital. Communication issues may be due to separation of Nuffield Health and The Eye Unit but that should not be my problem.