Energy Ombudsman
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They have no power to influence any change with energy providers
Whilst my issue was dealt with promptly and professionally by the claim advisor who was simply following guidelines which are set out for him, I feel this process is extremely flawed with a limited level of power to "penalise" energy providers who quite clearly have lied to, misled and tried to extract additional profit from a consumer that they were not entitled to. For an issue to take 8 months to be resolved, an account to be rebilled multiple times incorrectly, for a supplier to lie to the consumer, not return calls, handled by multiple different agents and refuse access to speak to management on multiple occasions to only be "recommended" to offer a goodwill gesture of £175 is insulting. It is little wonder tha energy suppliers exploit their customers in the way that they do when there is little to no accountability for their actions. It does feel that the Ombudsman have little to no power and that the "protection" they offer is more weighted towards the multi billion £ making energy provider than that of the consumer.