Picniq
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What sets a company apart is the…
What sets a company apart is the quality of service they provide, and Picniq excels in this regard! My first experience with them was initially disappointing. I booked a venue through their online system, only to be denied entry due to a miscommunication. However, Steve from Picniq responded to my complaint within seconds on WhatsApp and followed up with a call, even though it was a Sunday. He was extremely empathetic and apologetic, assuring me that the issue would be resolved. The following day, Andy confirmed a full refund, offered compensation, and ensured the incorrect information on their website was corrected. Although our family endured a wasted two-hour trip and a disappointing day, I am full of admiration for how Picniq handled the situation and their genuine commitment to customer service. Despite my initial negative experience, I will definitely use their services again. Well done, Picniq!