PANEK RENT A CAR
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Organised criminals masquerading as a rental company
Similar experience to many other reviews on here. Disgusting company who deliberately set out to scam customers out of huge sums of money. Rented a car for one evening to pick up an elderly relative. Dropped off next day after a short uneventful drive but no one manning desk to sign-off return and I had a flight to catch so told to put keys in dropbox. One week later €3000 is taken from my credit card for supposed damage to the car. Company's 'evidence' is three extreme close up photos of a couple of miniscule grazes (~0.5cm long) on the inside rim of a wheel and a small 1cm black mark on a wheel arch. No indication of when these photos were taken or even what vehicle they came from. Luckily I took videos before and after the hire clearly showing that the scratches on the wheel already existed prior to rental and that the mark on the arch definitely wasn't present when we dropped the car off. Despite the time and date stamp being clearly visible on all screengrabs taken from these videos, the company responded 6 weeks later to say that as they can't personally 'access the metadata underlying the photos' it means we have no proof of when they were taken and they will be keeping the money. Have started dispute with credit company and will pursue in court if it comes to it.