Quarks Shoes
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Buyer Beware
Buyer Beware - don't believe what they tell you verbally about their return/exchange policy - read it carefully on the receipt before leaving the store! I bought a pair of Birkenstocks, which I had never purchased before, on June 21, 2024 from Quarks Shoes in Lawson Heights Mall in Saskatoon, Saskatchewan. My daughter has worn Birkenstocks for years and loves them, so I decided to try them. I was unsure about purchasing them because they did not feel very comfortable in the store. I was assured that they would feel uncomfortable at first, but that they just needed to mold to my feet and they would feel more comfortable. I was told by two separate sales people to wear them around the house for a few days, and if they weren't more comfortable after that, I could return them as long as it was within 15 days. I wore them, in the house only, for a few hours over 3 days (about 4 hours total) but they only became more uncomfortable. I tried to return them 11 days after purchasing them. I don't live in Saskatoon so I don't go there often, and actually made a special trip there just to return them within the 15 day window. They refused to accept the return because they had been worn. My fault for not reading the receipt saying they must be unworn, but shame on them for verbally lying about the return policy.