Primo Water
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Frustrating Experience with Primo Brands After Recent Merger
Over the past two months, my experience with Primo Brands has gone from bad to worse, largely due to their recent merger with ReadyRefresh. Initially, there was a month-long delay in my water deliveries, which I patiently accepted after being informed about the merger. However, the real issues began when deliveries resumed. I was promised a courtesy delivery of three free gallons to make up for the delay, but instead, I ended up receiving multiple deliveries back-to-back, leaving me with an overwhelming amount of water that I couldn’t store in my small apartment. Contacting Primo Water’s customer service was another frustrating ordeal. Every time I called, I was transferred from one agent to another, having to repeat my story multiple times. By the time I reached the third agent, I was exhausted, and this happened on more than one occasion. Despite all my efforts, I ultimately decided to cancel my subscription because the experience was simply too frustrating. I know that a representative may respond to this review with an apology and a promise of better service, but honestly, it doesn’t change the experience I’ve had.