AF
Affinity Water
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No help and excess payments taken
Affinity water issued me a bill in May of £288.89 which I paid on 31 May. On 1 June they took another payment of around £96. I called their helpline on 3 June, a very rude lady advised they have received no payments and I should call back the next day. I called back on 5 June, I was told they could not see the £96. I called back on 6 June same thing - was advised id have a call back on 10 June. I did not receive the call back, in the meantime, another payment of £96 has been taken from my account, Ive noticed Barclays and requested a refund of both the £96. To save you the trouble of leaving a comment requesting my details to assist, please contact me on annahollebon1 @gmail .com to resolve.