SQ Professional
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Terrible customer service
Terrible customer service. Had a blender within warranty. The seal got chewed up whilst using it and the contents leaked into the main part of the blender. I was not comfortable letting my kids use it knowing the contents were damaged. I contacted SQ PROFEESIONAL the provider as purchased from Amazon. I was initially asked in about 5 emails for proof of purchase which was sent in my initial email with photos of the damaged seal. It appears they do not read the emails and just send the same questions. I was then asked if the motor works. I already explained I was not using it as the contents had leaked into the main part. I am not an electrician, so wouldn’t take it apart, it was clearly broken so was a silly question. I was asked to send it back at my cost for them to check the damage. No mention of fixing it or replacing it. It was a painful process. The blender was £20! Why they couldn’t suggest sending a replacement seal to try or blender I don’t know. It was within warranty. I binned it and bought a different make. I explained I binned it and they then replied saying if I wish to return it. It was no benefit returning it at an extra cost to me as they gave me no reassure of a replacement of refund, just kept saying it’s policy to see it. Customer service is robotic and the same repetitive emails with no customer care. Avoid! Thankfully it was just £20 item!