HealthHero
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Pretty surprised at the low level of care this company provides
Firstly I had great difficulty booking an appointment, I kept being told the appointment had expired. I eventually phoned the head office & they gave me an appointment. However, when the GP (?) phoned, they had ZERO info as to what the call was about, none of my medical records/conditions/medications (despite the fact this is all stored in my account). So... I l tried to explain my rare health conditions, the medication I'm on, etc, and the reason I needed urgent medical help. He then told me that each Health Hero appointment is for 12 minutes maximum - it probably took me 11 minutes to inform him of a tiny amount of my health history :-( Next, he decided the symptoms I was experiencing were due to high blood pressure - this did not make any sense at all, & proved he didn't understand my health conditions. Not exactly confidence inspiring. He was fairly rude and kept trying to interrupt. I appreciate his 12 mins was running out fast:-( How can you possibly use this company when that's all they offer, it was pretty dangerous, only he wouldn't have realised that. A few mins later another doctor phoned, oblivious to the fact I'd just spoken to his colleague. I thought I'd see what his verdict was, so played it along. Again a lot of interrupting and reminders that appointments are only for 12mins. He said I just had a flare up of my medical conditions and it was improving so I'd be fine. Not impressed. Wouldn't mind so much if it was free of charge but it's included in my health insurance, so I feel a bit conned unfortunately.