Bogs Footwear
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Faulty product and poor customer service
I received a pair of the Bogs Stewart clogs for my birthday from friends (interstate). I wore the clogs outside on 3 short trips into the garden and noticed the sole/heel missing? I also haven't been able to find it? I contacted Bogs via email and added photos to see if I could get a replacement sole, and that's when the hard work began with many emails???? They will not help in any way unless I give them the receipt? I explained that they were a gift from friends for my birthday, Jan 2024, and without a receipt, they insist on my friends contact details? For a cheap pair of clogs, I'm not going to embarrass my friends telling them they brought me a dodgy present, and they certainly would not be happy me handing over their contact details. I didn't ask for a replacement pair or refund, just a bit of rubber. I was happy to glue on myself. For a simple cheap replacement heel/sole that I need, they certainly are not been helpful or thankful for the feedback on this faulty product. I would not recommend the quality of this product or the help I have received.