Zest Car Rental
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When something goes wrong
When something goes wrong, does the companies customer service sort it out. In my case, I returned my New Zealand car rental (via Zest), with a crack in the glass in a side mirror. I advised the car rental that I had insured through Zest including glass so would need the paperwork once they knew what the charge would be. They then took £550 (an obvious overcharge for a crack in glass - there were no marks anywhere else) - but even after many emails and 2 phone calls over a period of 10 days, refused to provide any invoice or similar, or indeed any answer. I then called Zest Customer services for assistance and with-in 7 days I had the invoice, and a few days later Zest's insurance company had provided my refund.