Brightside Health
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Medication issues
There were some billing issues - but nothing outside of normal insurance stuff. I have only done the medication part of the site because that is what my insurance will cover. The original session was pretty impersonal, painless and quick - but it was fine. I was able to ask questions and the provider was knowledgeable. The issue is that my medication issuing has been messy at best. I first got a low dose of medication to try out for a month or so. After that I had an appointment and we upped it to a low therapeutic dose. The issue is they didn't stop the original prescription and both perceptions were issued- which could definitely be an problem with certain medications. Currently, I have a 90 day supply of medication they can only prescribe every 5 months. My pharmacy tried to advocate, but Brightside told me that their system is not perfect and I would pay for another session to get it worked out. I have been without medication for 30 days and looks like I have to wait another month to get my prescription refilled. Another thing (not a reason that should stop you from using the service, but a major annoyance) They ask a questionnaire every two weeks about your mental health status. The choices to the frequency of feelings are - every day, almost every day, several days or never....aren't "almost everyday" and "several days" about the same thing? It is a small thing, but honestly makes it hard to answer. I am looking for another provider - it is safe to be constantly on and off medication due tho their system