Sküma Water
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Willing to update based on how Skuma deals with this...
I bought my Skuma unit in October 2024 and genuinely wanted to love it. But what followed has been repeated technical issues, broken promises, and a lack of proper aftercare. In January 2025, the unit began randomly dispensing water by itself, causing multiple mini floods in my kitchen. It also changed temperature settings on its own. Skuma advised I return the unit for repair — but oddly the issues stopped for a while, so I held off. Then in June 2025, things went downhill again: On the 27th, it over-dispensed water, flooding my kitchen again. It started dripping water long after dispensing. The mineral setting switched off by itself as soon as I pressed the button. When I requested 500ml, it only gave 400ml — likely due to a leak, which I recorded and sent to Skuma. My infusion kits were being consumed way too fast — one ran out after just a few days, indicating yet another malfunction. In addition, I was promised free pre-shots in December 2024. I chased this in January 2025 via email, only for the same Skuma agent who made the promise to ask me, “Who told you that?” — I had to remind them that they did. They claimed they’d include the pre-shots in my next subscription order — but they never arrived. I chased them up again, but nothing came. Now, after all these months, I’m told Skuma no longer manufactures pre-shots. Eventually — and only after I reminded them again recently — they offered three infusion kits as a gesture. But that doesn't reflect the actual loss and inconvenience I’ve faced: They already owed me the pre-shots. I lost two infusion kits due to machine faults. I’ve had months of inconvenience, including now, in the middle of a heatwave, where I’m without the unit as it’s away for repair — I’m reluctant to drink bottled water, so staying hydrated has become unnecessarily difficult. To make things worse, Skuma gives out free branded water bottles in exchange for positive Trustpilot reviews — I received one. While clever, this feels like review manipulation, and doesn’t reflect the experience many real customers go through. What I believe is fair compensation: 2 infusion kits for the ones lost due to machine faults 2 infusion kits to replace the undelivered pre-shots 2 more kits + a large glass bottle for the disruption and delays ➡️ Total: 6 kits + 1 bottle Considering the stress, wasted time, inconsistent product performance, and disappointing support, I think this is a reasonable and fair request. Until Skuma properly repairs my unit in a timely manner and offers meaningful compensation, I cannot recommend this product — even with the tempting £55 referral reward.