Coastal Moving Services
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DO NOT USE
DO NOT TRUST THIS COMPANY. Do not trust Steven Sanchez. I booked services on April 18th for $2,917.05 for a move on May 26th with Steven Sanchez. I asked Steven if I would be charged more later on or when movers arrived and he guaranteed me that would not happen. On May 22nd, I was told I now needed to pay $4,563.56. They said the new amount was due to my inventory changing. When I discussed inventory with Steven, I told him I had a full couch, small, 6 drawer dresser, and estimated 30 boxes, including 3 plastic bins. He incorrectly wrote that I had a one person couch, a dresser with 3 drawers, and 25 small boxes and no plastic bins. When movers arrived on May 26th, I was told I needed to pay an additional $600 due to not enough square footage being booked. I was at this point, I had to dispose of furniture I told Coastal Moving about and was under the 25 estimated boxes, which was less than my original 30. I was told explicitly I only had to pay $2,917.05. I've also been informed upon delivery, they may change me even more for a truck transfer. I've requested a copy of my original signed contract and the company claims they have no record of that original agreement, even though I was required to sign it in order to book. They only sent me a version that has my initials and Steven’s signature. I've asked for call recordings to be sent where Steven guaranteed me I would not be charged more and where I originally discussed my inventory because I know it was a very detailed conversation. Coastal Moving said I have to contact an attorney to subpoena them. I've called Steven Sanchez to try and find a resolution 15 times as of May 27th and left messages and he has not returned any calls. I would assume his guarantee of the binding estimate of $2,917.05 should be a binding agreement.