Edward

Jun 17, 2023

Beware your card on file going "bad"

I had an issue with the credit card on file, and was sent an email pointing out that I'd missed updating the card on file, on June 14. On June 16, I updated the card, but too late- all my backed up files had been deleted. Here's part of their "after the fact" email: "Avoid future interruptions and keep your data safe by ensuring your account is always up-to-date and fully paid!". Hopefully YOUR card on file never gets canceled, and you don't miss updating this one of the many accounts tied to that card. I would have gladly paid extra fees, if they'd contacted me with a "impending deletion of data warning: you can save your data before it's gone" email.