P&O Cruises
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Poor customer service
Extremely poor customer service on the phone. Called to ask if a restaurant on board Iona needed to be pre-booked before embarking as the link on our online booking wasn’t working. However they were unable to speak to me (at all) because I wasn’t the lead booker. They couldn’t even answer a general question on if a restaurant needed pre-booking, nothing to do with our actual booked cruise so there’s no issues with data protection as they were claiming! The agent on the phone kept saying well maybe this restaurant needs to be booked when you’re on the ship if it’s not working online but due to data protection I can’t tell you for sure which is completely ridiculous. It is incredibly frustrating after spending 90 minutes on hold before you even get to speak to someone.