London Capital Credit Union
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Not impressed. Have been a customer for years and…
Have been a customer for years and would until recently have awarded 5 stars, now wondering if 2 is one too many. With no contact by message or email in advance, the local branch shut a fortnight ago. I say "local", it was the last branch in the borough, and this credit union started here, not in Hackney nor Stratford. More personally, in January I took out a loan. Have had previous loans, no problems, but this time... hopeless. Checked first payment had been taken, was assured it had, received message it had not, responded and set up payment (again), so next month asked, was told it would come out 'tomorrow', received message it had not... Had to go to Stratford today and set up (another) direct debit, but I'm starting to think it may be a waste of time; NO bank or credit union should need "Third Time Lucky" as a slogan. And finally, given my experiences in branch, I'd prefer an honest response to what turned out - twice! - to be a lie, when asked if a payment had been taken from my account.