Princess Cruises
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Princess customer service shambles
we are going on what was the Baltic cruise in September which has been cancelled previously. The destinations have changed several times and we told we could not cancel and get a refund although I have since found out that some people are getting their money back. As my final payment is due in a week I wanted to ask some questions before paying. I have since rang several times and been on hold over an hour and not answered, sent emails and no one gets back, their app is useless and keeps going down. After seeing the posts on this site i am wondering what we are letting ourselves in for! If someone from Princess is reading this could they contact me as a matter of urgency. I just hope their ships are better than their customer service.