Emerald Cruises UK
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Don’t Imagine
I should have read these reviews before booking. When trying to book on Emerald Cruising web site the phone number advertised was Imagine Crusing. That’s where the issues with flight arrangements started. As others have found only and after paying for the Mosel/Rhine cruise they then offered flights at £400. EACH EXTRA from Newcastle - refused so then Manchester via Paris at 6.15am.-Which is 3 hours from home. Spent a further 3 hours on phone with both Emerald and Imagine who couldn’t ring back until 5 hours later as answering phones for new sales. We were told no direct flights available and didn’t deal with budget airlines - ha ha Lufthansa would not appreciate this. Consequently had to book a day before and a day later from Edinburgh (3 hours drive from home) and pay for hotel rooms at our extra cost of £200. Lovely Cruise BUT No reply to my complaint made directly to Emerald Marketing Director who was filming on the Cruise ship. Pity all this spoilt our first contact booking with Emerald, the cruise was excellent but follow up non existent. Why should we book with them again - no trust in their Customer service to suit our needs, Tui and Viking both offer River cruises so think twice.