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Bad Vehicle / Inconvenient Process
We rented a large van for our group of 9. Upon arrival I called for the shuttle and learned I had to wait 15 minutes for the shuttle to arrive, go for a 10 minute drive to the rental agency and then drive 10 minutes back to the airport to get my group. The shuttle came in 20 minutes so after 30 minutes I was finally at the agency. Once they found someone to help me out we started the check-in process. 5 minutes in to the process another client came in for their off-airport parking service. The lady promptly stopped helping me to help her through her 5 minute process. I finally got another person to help me finish the process which took another 5-6 minutes. At this point I'm 50 minutes into the process and my group is texting me "where are you at?" Once the process was done I was taken out to the same vehicle they picked me up in and said "here you go." The van they picked me up in was the van I was renting. It barely made it to the rental agency, the ride was horrible and it didn't looking anything like the pictures. The van itself had a loose muffler, zero suspension and, not to mention, it was wrapped in the company's logos. There was no way I was going to drive my family around in this unsafe vehicle. I walked out, called an Uber and told everyone else to find their way to the house. I would never use this company again. I highly suggest renting at the airport or using Turo so you don't have to start your vacation with a tour of the airport and a check-in process that could easily have been done online prior to arrival.