Energy Ombudsman
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Tickboxing
Background of the complaint: I closed an account with one electricity utilty provider to move to a different one. Applied to new utilty provider and have heard nothing from them, not received my first bill. When I contacted the utilty provider I was informed that meter is registered to another property and person. For 10 months they failed to correct the issue. I suspect that the person who registered my meter with the same utilty provider may have be one of my neighbours, with intention to get lower bills. Moved to third utility provider after 10 months, with no issues. Submitted complaint to Ombudsman as I did not want second utility provider to send backdated bills - they have assigned meter to different property without any evidence and have failed to to comply with regulations. Thorugh out they have made no effort to resolve the issue - they were getting payments and did not care. When I called them to close my account I was informed that my account was already closed months ago. Ombudsman completed tick box activity and slap the fingers to utility company with £150 reduction in backdated bills and a letter if appology. I feel I have been punished for submitting complaint to Ombudsman. Person dealing with my case was unavailable to contact to discuss anything from the date they made decision. Have failed to take into an account all factors. I would have been better of keeping quiet and having someone else pay my bills.