Malmaison Hotels
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Feel a bit done with Malmaison
Feel a bit done with Malmaison. Think they get a lot wrong. They are demonstrating a desire to be more green. It meant we got asked twice if we were willing to for go our room being cleaned. I was happy to say no as part of the luxury of staying in a hotel it your room being done. It wasn’t even done great. We’d spilled drink on the duvet the night before and the stain was still on it. So they just made the bed. Also we left a room key In the slot and they took it. My real beef is your guilting the guests to be green but not reflecting it in the price. Also are you planning on reducing the housekeeping hours? I’m just not buying into the ethical stance. To me it’s about cost saving. They have notices at the lifts suggesting people take the stairs and to think about the extra calories they will burn. It’s 2021 and who ever agreed to that type of notices needs to go on some training. It’s potentially fat shaming. Triggering to anyone with eating disorders and sad to anyone who can’t use their legs so don’t have the choice. Do better malmaison as a chain we will not be using you again and I suggest you get it right!