Czech Airlines
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Disgusting customer service
Mine and my parents' flights were cancelled. They sent us an email of a "slight adjustment" to our flights. They had put us on a flight on a whole other date. I called them. They said I can't get anything from them because I used an agent but their policy is, I will get a refund when they cancel our flights. I called the agent. They said they'll send our money back. Yesterday I got a message due to new Czech Airlines policy, they do not do refunds. Absolutely disgusting behavior. How can this kind of business be allowed to operate inside EU.