SilkFred
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All that glitters is not gold, be careful.
I saw an advert for Silkfred (SF) on 09/07/25, it looked ok, so I placed an order which came to £79.15. On 10/07/25 £87.50 was charged to my credit card. I was disappointed with the poor quality of the items, they were cheap. To return them via Evri was a problem. Evri said they have a returns collection at the range in Penge, they don’t. Their customer service is rubbish. Eventually I returned the parcel via Royal Mail. On 11/08/25 I messaged saying ‘I returned your parcel on 25/07/25. When can I expect my refund’? SF responded saying £75.15 would be credited to me. There was a lot of going back and forth from 11th - 13th regarding the refund. I said 'If the order came to £79.15, why was ££87.50 charged to my credit card? If £4 delivery charge was applied as you say and I wasn’t charged the return postage fee of £1.99 my refund would be £83.50. Do you have an accounts department? If so please forward my emails to them. I don't want this unpleasantness to drag on'. SF said ‘Do you have a screenshot from your bank showing the charge as I can only see we charged you £79.15?’ I sent the screen shot. I was ashamed about my experience and wasn’t going to write a review, but that doesn’t help others. My advice to shoppers: do a quick check if you’re not familiar with a brand and always pay with a credit card. On a scale of 1 – 10, they get 0.