Economy Energy
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If I could give zero stars then I…
If I could give zero stars then I absolutely would. By far the worst energy provider on the market. The signs were there when I had my electricity and gas cut off twice in the first two months because someone in admin had me down as a pre-pay account instead of a pay monthly. One mistake is forgivable but to then cut me off the second month for the same reason is just incompetence. Over the course of the year, I had three price increases on my bill until it was 30% higher than the start, in the end i was paying more than I had previously paid with any other provider. So when my contract was finally up, I obviously changed provider. I was told that i had to pay a final addition of £42 which i did, then a month later i had a letter threatening legal action if i didn't pay an additional £24.01 to finalise my bill, even though my Electricity account was over £60 in credit. i was told that the two departments are ran differently and i had to make the payment. i foolishly did as i was told that the credit on my account would be paid within 3-5 days (7 at the maximum) then, 10 days later, i get another email telling me that i owe £17.92 otherwise i would be taken to court. I rang and had a blazing row with the most unhelpful member of staff you can imagine, telling me that they would take the £17.92 from my credit and then i should receive my money back within 15 days. I have a feeling that after 15 days, it will be 30 etc etc etc. Its telling that Economy Energy have closed down all social media and i have a feeling they'll soon be out of business owing a lot of money to a lot of unhappy ex customers. Do yourself a favour, AVOID AT ALL COSTS!!!!