Infinity Cruises
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I do not recommend this company at all
I do not recommend this company at all. Booked an Alaska cruise from Seattle with a rail transfer to Chicago at the end of the cruise. Paid extra for city centre hotels and premium economy seats on the flights. When I checked the hotels they were not city centre so had to ring and get those amended. Was told the sleeping car on the train had a toilet but no shower, was told this many times in the booking process as I double checked with them. On boarding the train the room we had been booked in was the width of a seat with no toilet. On checking in for the flight from Chicago to Heathrow we had been booked in an economy seat, despite all the paperwork stating it should be premium economy. The seat had been booked using award points (not ours) even though we had paid "real money" a year earlier when we booked. They have offered us £75 each as the difference between premium economy and the economy seat we were given. This has been going on since we returned from the holiday in June. Truly appalling, we take 3 cruises a year and will never book with them again.