Kenneth Green

Jul 25, 2024

Fraudulent Return and Exchange Policy

I ordered a chain and 3 bracelets from Imperium and had to return the chain and two of the bracelets in June because their silver pieces look cheap. The third bracelet was supposed to be exchanged for a smaller size. I have confirmation that they received the items but still have not received the refund for the silver chain and two bracelets. The exchange for the 3rd bracelet wasn’t even the same bracelet. They sent me another silver bracelet! The only way to contact them is through email. I’ve sent Several emails with NO response! Their return/exchange policy is fraudulent. Better Business Bureau is my next recourse. I need my money back!