Renewell Water
View company profile →
Renewell refused to replace the faulty…
Renewell refused to replace the faulty filter unless I removed an honest review. All I said in the review was that altho previously reliable (I am a customer for over 10 years) I was waiting for weeks for a faulty filter repair. A senior Renewell rep. rang me back to say altho Renewell had the replacement part in store, they wouldn’t install it until I retracted the review. I was shocked and refused to lie or accept blackmail. I told them it was very bad customer relations! They are weirdly still sending me sales pitches and automatic forms like this to me for feedback. I now have two expensive useless filter machines taking up space in my kitchen. As there’s not much else they can do to me, I thought I should warn new customers to never give an negative review, no matter how mild, if you want your installations serviced by Renewell. And if you are tempted to sign up to one of their deals - don’t.