Project Timber
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Delivery is a nightmare
Bought a shed Sunday, was told delivery Tuesday. Called Tuesday as I had no tracking details and was told delivery due between 2-4, no delivery by 5 so called again to be told was an issue and wasn’t able to deliver,but was sent tracking details and assured it would be with me first thing today (Wednesday) I tracked last night to find it hadn’t even been loaded onto the van Tuesday and so the 2-4 time slot was a complete lie! called today for update and not loaded onto van again so no delivery today! Project timber saying its delivery company’s fault as they were given false details from them which they passed onto me. I get that but project timber use this delivery company and so are responsible. So far 2 days missed work waiting for a delivery and out of pocket as paid a company to build today but wasn’t delivered. Project timber have kept in contact but doesn’t help me still waiting on my shed, I have asked for compensation but been told they can only give me what they get from shipping company as they would need to claim it back…don’t really know what else to say other than I’m disappointed and wouldn’t recommend or use again unless shipping company was changed