Consumer

Mar 22, 2025

Disappointing Experience

I stayed at one of Karat’s biggest villas with a larger group, and unfortunately, the experience did not live up to expectations The biggest issue was the heated pool, which was the most important feature for us, particularly for the children. Despite several complaints during the stay, the pool temperature never exceeded 24.5°C, making it unusable for most guests , especially for children. This was extremely frustrating considering I had clearly requested a properly heated pool in advance. They promised it’s usually 28°C and will be set even higher, to 30°C but actually was 23-24 the whole time. Aside from the pool, the villa itself showed significant wear and tear: only five proper bedrooms (advertised as 10bedroom house), very cheap furniture, doors that didn’t close properly, and various areas of the house were in disrepair. It simply did not reflect the standards or luxury that was advertised. After the trip, I requested partial compensation, which I feel would have been reasonable under the circumstances. Instead, I was offered two free nights if I booked another stay at the same villa—which I have no intention of doing. I wouldn’t recommend booking through Karat based on my experience.