Acorn Estate Agents
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Truly one of the worst companies I've had the displeasure of dealing with
The past year of renting a property through Acorn has truly been a nightmare. Any 'customer service' they claim to champion is a facade. I have dealt with numerous agents at this company and each and every one seem to impart the same Acorn culture message: money first, customers second. It seems utterly unbelievable that I had to wait four months to receive my deposit back because of miscommunication, apathy, and incompetence. The hours I wasted asking again and again for progress and updates to no avail are only slightly made better by leaving this scathing review in the hopes anyone contemplating entering into a contract with Acorn will think again. Trafford House in Basildon is the most mismanaged property I have ever rented. Full stop. Every time I would try to contact an agent or raise an issue I would be met with rudeness and lack of action. I can't even count the number of amount of times I was promised that the property manager would call be back and never did. On the rare occasions when she did, she was consistently rude and unhelpful. To finish, without naming any names (I believe it's against TrustPilot guidelines), I would like to thank the final agent I dealt with as she was always friendly in my dealings with her. A breath of fresh air!