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Energy Ombudsman
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WHAT HAPPENED TO MY COMPLAINT?
As I'm on Trustpilot I thought I'd update my experience with the Ombudsman and British Gas. A compensation payment awarded to me by the Ombudsman from BG of £100 has never materialised. This is from an ongoing dispute that I last addressed in earnest circa July 2024. My last attempt to message the Ombudsman was met with a default Ombudsman screen message that said something like 'dispute ongoing'. From this I assumed my complaint was recognised and registered with the Ombudsman, and, in time, they would get back to me. Well, today is the 19th June, 2025 and I've heard nothing. I think they hope you'll just go away.