EN
Energy Ombudsman
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No understanding of property law
British Gas forced me to go to the Ombudsman and I completely wasted my time as they expect me to pay for gas and electric used by the tenant before they returned possession which was almost 3 months after their license had expired, but I had to wait for legal possession, and it took 3 different people to come to the wrong decision as they don’t understand property law - I was right not trust this service even though they found in my favour then changed their mind!!