Economy Energy
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This company are so hard to deal with
This company are so hard to deal with. They are very quick to chase for 'overdue' accounts despite the fact that the only reason the account is overdue is due to an incorrect opening invoice. I have been trying to get this sorted ever since receiving the initial bill (dated 22nd Aug) but alas I am still waiting for it to be resolved. Apparently it takes 28 days to get a credit note raised, meanwhile chasing emails continue to arrive on a near daily basis. Guess what guys, if you produce the credit note (correctly) then your bill will be paid, its not rocket science!!! One of the Customer Service Managers was going to personally keep on top of my complaint but guess what, I've not heard from him since. That was over 2.5 weeks ago. One thing is certain I will never use Economy Energy again, nor will I recommend them (well only to avoid like the plague). It's a shame as I also sort out energy contracts in my job so we're not talking of 1 contract every year or so but potentially a number of contracts annually. I have never come across such a challenging utility company & I've dealt with a few over the years.