Wheels Motorcycles
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The best aftersales service I have ever experienced
When I bought my Aprilia Caponord 1200 over 5 years ago from Wheels Motorcycles in Peterborough, it came with their lifetime guarantee. In other words, if I have it serviced by them in accordance with Aprilia service specs, they guarantee the bike for as long as I own it. Well, yesterday, I put that to the test. My fuel sender had failed again. It failed in Year 1 of ownership and was replaced under the official Aprilia warranty. Recently, it failed again. Wheels M/C agreed to replace it FOC and it was done yesterday. When I was booking it into the service desk, I asked if they would take a quick look at the exhaust servo valve, because it has seized up, even though there is no engine light on. So, they agreed to try and unseize it. In so doing, they have partially unseized it and now the red engine light is on. Andy, the Service Manager came to see me in reception and apologised for making it worse (i.e. making the light come on) and offered to fix it for free on a future date (it was about 5pm by this time). We had a chat about how this is a common fault with this model and how a lot of folk fit the Healtech Eliminator. Andy offered, if I buy myself an Eliminator, they will fit it for free and get rid of the engine light. So, I'll be taking them up on this offer. Also, when I take my bike in for servicing, I get it washed for free as well. I really can't fault the customer service at Wheels.